FAQ

1. What types of products do you offer for Easter?

We specialize in everything Easter! Our menu includes Candy Egg Fillers, Easter Basket Fillers, Easter Baskets & Grass, Easter Egg Hunt supplies, Easter Eggs, and Toy Egg Fillers. Whether you’re planning a fun egg hunt or putting together festive baskets, we have the essentials to make your celebration special.

2. Are your products suitable for children?

Absolutely! Our products are designed with families in mind, offering safe and joyful items for kids of all ages. From toys to candies, we ensure quality that brings smiles to your little ones during Easter.

1. What are your shipping options and costs?

We offer two reliable shipping methods to fit your needs:

• Standard Shipping: Costs $12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch. Perfect for faster needs!
• Free Shipping: Available for orders over $50, using EMS, with delivery in 15-25 days after dispatch. Ideal for budget-friendly planning ahead.

2. How long does order processing take?

Orders are processed within 1-2 business days. Once dispatched, you’ll receive a tracking email so you can follow your package’s journey to your doorstep.

3. Do you ship internationally?

Yes! Based in Louisville, Kentucky, we serve customers worldwide. However, due to logistical constraints, we currently cannot ship to some Asian countries and remote areas. For most regions, we’re happy to deliver Easter magic right to you!

4. What’s the best way to ensure my order arrives on time for Easter?

We recommend ordering at least 3-4 weeks in advance. If you’re in a rush, our Standard Shipping option is great for last-minute plans. Plan ahead to avoid any delays and make your celebration perfect!

1. What is your return policy?

We want your Easter to be perfect! If you’re not completely happy with your purchase, you can return items within 15 days of delivery. Just contact our customer service team to initiate the process.

2. How do I start a return?

Email us at [email protected] with your order details, and we’ll guide you through the easy steps. We’re here to ensure your experience is as joyful as the holiday!

1. What payment methods do you accept?

We accept major payment options for your convenience: Visa, MasterCard, JCB, and PayPal. Your transactions are secure, so you can shop with peace of mind.

2. Is my payment information safe?

Yes! We use secure encryption to protect your data. Your privacy and security are our top priorities.

1. How can I contact customer service?

For any questions or issues, reach out to us at [email protected]. Our team is dedicated to providing friendly and timely support to make your Easter shopping stress-free.

2. Where is EasterGearHub located?

We’re based at 3825 West Muhammad Ali Boulevard, Louisville, US 40212, but we proudly serve customers globally (except some Asian countries and remote areas).