Shipping Policy

At EasterGearHub, we’re dedicated to making your Easter celebrations magical and worry-free. From the moment you place your order to the joy of unwrapping your Easter goodies, we strive to provide a seamless experience. If anything doesn’t meet your expectations, our straightforward returns and exchanges process is here to help. Your satisfaction is our top priority!

Shipping Information

We ship globally to bring the magic of Easter to your doorstep, excluding select remote areas and parts of Asia. Here’s what you need to know about our shipping options and timelines:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons like Easter, please allow a little extra time for handling. You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods and Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: $12.95 (flat rate)
  • Delivery Time: 10-15 business days after shipment
  • Ideal for faster, trackable delivery to most regions.
• Free Shipping:
  • Carrier: EMS
  • Cost: Free on orders over $50
  • Delivery Time: 15-25 business days after shipment
  • A budget-friendly option for larger orders, with reliable service.

Please note that delivery times are estimates and may vary due to customs, weather, or other factors beyond our control. For real-time updates, use the tracking number provided in your shipping confirmation email.

Returns & Exchanges Policy

We want you to be delighted with your EasterGearHub purchase. If something isn’t right, our hassle-free return and exchange process ensures you can shop with confidence.

Quick Overview

• Return Window: 15 days from the delivery date
• Condition: Items must be unused, in original packaging with tags attached
• Refund Method: Original payment method
• Processing Time: 5-7 business days after we receive your return

Our Return Policy Details

1. Eligibility Period
   You have 15 days from the date you receive your items to initiate a return or exchange. This gives you plenty of time to ensure your Easter supplies are perfect for your celebration!
2. Condition Requirements
   To be eligible for return or exchange, items must be:
   • In original condition
   • Unused and unopened
   • In original packaging with all tags attached
   • Accompanied by the original receipt or order confirmation
3. Non-Returnable Items
   To ensure the health and safety of all our customers, the following items cannot be returned:
   • Candy Egg Fillers & Food Items: For health and safety reasons, all edible products including candy and chocolate egg fillers are final sale.
   • Opened Easter Basket Fillers: Once packaging is opened, these items cannot be returned.
   • Personalized or Custom Items: Any products that have been customized specifically for you.

   This policy helps us maintain the quality and safety of our products for all customers.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

1. Submit Your Return Request
   Email us at [email protected] with the subject line “Return Request – [Your Order Number]”. Use the template below to include all necessary information.
2. Wait for Authorization
   We’ll review your request within 1-2 business days and email you a return authorization and shipping instructions. Please do not ship items back without this authorization, as unauthorized returns may not be processed.
3. Package and Ship
   Carefully package your items, include the original receipt or order confirmation copy, and ship them to our address. We recommend using a trackable shipping service to ensure safe delivery. You are responsible for return shipping costs unless the return is due to our error.
4. Receive Your Refund or Exchange
   Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5-7 business days. You’ll receive an email confirmation once completed.

Refund Information

Processing Time: Once we receive your return, please allow 5-7 business days for us to process your refund. You’ll receive an email confirmation once your refund has been processed.

Refund Method: Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank)
• PayPal: 3-5 business days after processing

Please note that shipping costs are non-refundable, unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item for a different size, color, or product, please indicate this in your return request. We’ll ship your replacement item once we receive your return. If the exchange item costs more than the original, we’ll contact you to arrange payment for the difference.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the damaged items and packaging. We’ll quickly arrange a replacement or refund to make things right.

Thank you for choosing EasterGearHub for your Easter celebrations. We’re honored to be part of creating your magical family moments!

The EasterGearHub Team